Frequently Asked Questions
Find answers to common questions about our mobile devices and services
Are your smartphones unlocked?
Yes, all mobile devices sold at Kite Mobile are factory unlocked and compatible with most GSM and CDMA carriers worldwide.
Do the devices come with a warranty?
Every new device includes a 1-year manufacturer warranty. We also offer extended protection plans for accidental damage.
Is a charging brick included in the box?
In our effort to reduce electronic waste, some newer models may only include a USB-C cable. Please check the 'In the Box' section on specific product pages.
Can I trade in my old device?
Absolutely. Use our online valuation tool to get an estimate, and you will receive store credit once we verify your device's condition.
Do you offer 5G compatible phones?
Yes, we carry a wide selection of the latest 5G-enabled smartphones from all major brands.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.